Delivery Policy

How much does delivery cost?

There are three parcel sizes: small, medium and large. Prices, based on location, for each parcel size are as shown below.

Small: 0 to 20 kg

Medium: 20 kg to 40 kg

Large: 40 kg +

There is only one parcel charge per order.

Your delivery charge is calculated during checkout.

Service

Size

Small

Medium

Large


Collect From Hoist & Winch Limited - Liverpool

FREE

FREE

FREE

Home Delivery

UK Mainland

£15.00

£30.00

£75.00


Export orders outside of UK mainland your carriage cost will be quoted separately after order placement. For very large order sizes, we reserve the right to re-quote the delivery charge before acceptance and shipment of your order.

When will I receive my order?

We will make contact with you to arrange a delivery time upon receipt of your order either by telephone or email; we will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.

We will do our best to contact you if we are forewarned of delays.

Stock items should normally be delivered within 5 working days from date of order placement, but it may often be sooner. For non-UK-Mainland orders, delivery time may be longer.  For items currently out of stock delivery will usually be within 28 days.

For urgent orders please check for an up to date delivery time prior to order by either emailing sales@hoistandwinch.co.uk or telephone: 08450 171 126

Will all of my goods be sent at the same time?

We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time. If you order an item which is marked 'pre-order' we will not usually dispatch your order until your whole order is ready. Please let us know if you'd like part of your order dispatching sooner, and we will of course be happy to help.

When do you normally attempt deliveries?

Small and medium parcels are usually sent by Courier. Large parcels are sent by a Pallet network courier, who deliver Monday to Friday, typically between 8:00am and 5:30pm.

Gaining Access to Delivery Address

If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery.  Unfortunately in these circumstances we may have to charge you a further delivery fee

How do I track my delivery's progress?

Please contact our sales team on sales@hoistandwinch.co.uk

Where will my order will be delivered?

Delivery will be made to the address of the registered debit/card holder used to place the order.  Alternatively, an alternative delivery address can be agreed post order, please contact via email: sales@hoistandwinch.co.uk

Unloading

Suitable means of unloading heavy loads must be provided by the customer upon